BRISTOL OFFICE : 0117 954 0433 
BIRMINGHAM OFFICE : 0121 565 3384 
Ashley Community Housing Ltd. 
Role Description & Person Specification 
Volunteer Support Worker 
Ashley Community Housing provides housing and support to refugees and vulnerable adults in Birmingham, Wolverhampton and Bristol. 
Introduction to the role 
We are looking for a Volunteer Support Worker to assist our dedicated and busy team of support staff. You will be a source of help and support to tenants under the guidance of experienced staff. You will assist in the smooth running of a busy housing office in Wolverhampton. 
Ashley Community Housing offers: 
Coaching in the role of Volunteer Support Worker 
Guidance and support throughout the volunteering experience 
Reimbursement of reasonable travel expenses 
Valuable work experience showing employers that you are proactive and can take the initiative – employers value voluntary work on a CV 
Support from the Volunteer Co-ordinator 
Main responsibilities of the role: 
Booking appointments 
Recording housing repairs on a database 
Tracking dates for housing maintenance and informing the Housing Team in good time. 
Updating social media feeds and attending meetings if needed 
Assisting tenants with forms such as housing benefits 
Greeting tenants/visitors and taking messages. 
Preferred skills, knowledge and abilities: 
Enthusiastic and self-motivated 
Good spoken and written English 
Good listening and communication skills 
An understanding of the issues affecting vulnerable adults, including refugees 
Reliable, punctual and organised 
Ability to speak an additional community language 
Good team player and able to use initiative 
Experience of supporting adults 
Above all we are looking for people who are non-judgemental, friendly, and organised. 
For more information or to apply for this role contact; 
Lucy Williamson, Volunteer Co-ordinator; 
0330 113 3384 
Ashley Community Housing 
Victoria Park Skills Centre 
Corbett Street 
B66 3PU 
N.B. Volunteers will be based at; 
Ashley Community Housing 
Derwent House 
WV1 4XB.