IBM put together a component business model which identifies all activities within our business that help us carry out our mission. Staff then fed back on this in 3 main ways:
• The activities that are the most important to the backbone of the company
• Any improvements staff personally thought activities needed
• Identifying data and information problems within activities
This created a clear view of what ACH needs to do. By overlaying views to show how tasks are currently done, what business rules are applied and what technology is already used helps to identify opportunities for improvements and evidence of what needs to be done. We are keen to launch a new digital strategy for ACH and with this information and expertise from IBM we can now work on our plans for the future.
Several other sessions took place which all focused on different teams and locations within the business to give IBM a 360 degree view of our company. Within these sessions there were activities such as stakeholder road-mapping and brainstorming.