BRISTOL OFFICE : 0117 954 0433 
BIRMINGHAM OFFICE : 0121 565 3384 


Our support services are culturally sensitive, available across all tenures and provided as part of our clients' occupancy agreement. 
To be eligible, tenants must be classed as vulnerable homeless and in need of accommodation and support to assist them with moving towards independent living. 
Support must be necessary and sufficiently long-term to justify acceptance. Candidates must be willing to work towards their support goals and move on into the private sector. 
Pastoral and basic needs support 
On point of entry our tenants are assessed to identify their specific barriers to independent living. ACH staff and volunteers understand predominantly the languages and the culture of our potential clients. ACH draws on a range of in-house resources, most specifically a range of community interpreters who volunteer with ACH to support new tenants at induction and to facilitate the development of the initial support plan. This enables us to determine the new tenant’s resettlement requirements and ensures a programme of culturally competent and sensitive pastoral support is established for each tenant. 
Personal resilience and move on training 
In addition to the pastoral support we progress our tenants onto specific needs focussed training. We provide tenants with a Wrap-around support and training service to enable them to start their learning journey and progress onto further courses or into employment. 
This includes: the delivery of a weekly job club; our own training programmes delivered by or in partnership with funders and local Further Education Colleges; and other community organisation based learning programmes involving practical work skills and language training. Alongside this, tenants are encouraged to access online e-courses offering every tenant a wide range of courses to complement our classroom based training sessions and workshops. These e-courses also aid with computer literacy, digital inclusion and independent learning. We work closely with partner organisations to ensure progression pathways exist, and where possible link these to volunteering and work placements to build on the skills acquired. 
tenant mental health tenant physical health
Our support helps tenants to: 
rebuild their self-confidence, 
move away from negative behaviors, 
sustain tenancies, 
prepare for successful long-term employment. 
refugee support and training
number of tenants
refugee support bristol
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